Kortexio — Terms of Service

Effective Date: 12 July 2026 Last Updated: 13 July 2026

These Terms of Service ("Terms") govern access to and use of the Kortexio platform, available at kortexio.io (the "Service"), operated by Kortexio ("Kortexio", "we", "us"). Contact: hello@kortexio.io. Registered legal entity details will be published on this page when confirmed.

By creating an account, accessing, or using the Service, you ("Customer", "you") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

1. The Service

1.1. Kortexio is a managed, multi-tenant agentic gateway platform that provides persistent memory, orchestration, and tool-execution capabilities for large language model (LLM) workloads. The Service acts as a transparent proxy layer between the Customer's applications and LLM inference endpoints designated by the Customer.

1.2. The Service is built in part on the open-source ContextMemory project. Use of the open-source components outside the Service is governed by the applicable open-source license, not by these Terms. These Terms govern only your use of the hosted, commercial Kortexio Service.

1.3. We may update, improve, or modify the Service from time to time. We will not materially degrade the core functionality of the Service during a paid subscription term without providing reasonable prior notice.

2. Accounts and Eligibility

2.1. You must register an account to use the Service. You agree to provide accurate, complete registration information and to keep it up to date.

2.2. You are responsible for maintaining the confidentiality of your credentials (including API keys and tokens) and for all activity that occurs under your account. Notify us immediately at security@kortexio.io of any unauthorized use.

2.3. The Service is intended for business use. You must be at least 18 years old and legally capable of entering into binding contracts.

3. Subscriptions, Fees, and Payment

3.1. Plans. The Service is offered under subscription plans described at kortexio.io/pricing. Features, usage limits (e.g., requests, memory storage, tool executions, tenants/seats), and support levels vary by plan.

3.2. Billing. Fees are billed in advance on a monthly or annual basis, as selected at checkout. Payments are processed by our payment service provider, Mollie B.V. We do not store full payment card details.

3.3. Taxes. Fees are exclusive of VAT and other applicable taxes, which will be added where required by law. Business customers in the EU may be subject to the reverse-charge mechanism upon providing a valid VAT number.

3.4. Renewal and Cancellation. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date via the account dashboard. Cancellation takes effect at the end of the current billing period. Except where required by law, fees are non-refundable.

3.5. Late Payment. If payment fails, we may suspend access to the Service after reasonable notice. We may charge statutory late-payment interest under applicable Portuguese law.

3.6. Price Changes. We may change subscription prices with at least 30 days' notice. Price changes apply from the next renewal. If you do not agree, you may cancel before renewal.

4. Customer Data and Content

4.1. Ownership. As between the parties, you retain all rights, title, and interest in and to any data, prompts, documents, memory/wiki content, configurations, and outputs submitted to or generated through the Service under your account ("Customer Content").

4.2. License to Us. You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Content solely as necessary to provide, secure, and support the Service and as otherwise instructed by you.

4.3. No Training. We do not use Customer Content to train machine learning or AI models.

4.4. Data Protection. Where we process personal data contained in Customer Content on your behalf, our Data Processing Agreement (DPA) applies and is incorporated into these Terms by reference. Our Privacy Policy describes how we process personal data for which we act as controller (e.g., account and billing data).

4.5. Responsibility. You are responsible for the accuracy, legality, and appropriateness of Customer Content, for obtaining any necessary rights and consents, and for your compliance with laws applicable to your use of the Service (including data protection, confidentiality, and sector-specific regulation).

5. Customer-Designated LLM Endpoints and Third-Party Services

5.1. The Service routes requests to LLM inference endpoints selected and configured by you (e.g., self-hosted models, third-party APIs). You are solely responsible for your relationship with, the terms of, and any fees charged by such third-party providers.

5.2. We are not responsible for the availability, performance, output quality, or data handling practices of Customer-designated endpoints or other third-party services integrated by you (including MCP servers and external tools you connect).

6. Acceptable Use

6.1. You must not, and must not permit any user to: (a) use the Service to violate any applicable law or the rights of others; (b) upload or process content that is unlawful, infringing, or malicious (including malware); (c) attempt to gain unauthorized access to the Service, other tenants' data, or underlying infrastructure; (d) probe, scan, or test the vulnerability of the Service without prior written authorization; (e) interfere with or disrupt the integrity or performance of the Service; (f) resell, sublicense, or provide the Service to third parties as a standalone offering, except as expressly permitted by your plan; (g) use the Service to develop a competing product by systematically extracting its features or documentation; (h) exceed usage limits or circumvent metering, rate limits, or tenant isolation mechanisms.

6.2. We may suspend access immediately where reasonably necessary to protect the Service, other customers, or third parties, or to comply with law. Where practicable, we will notify you and work with you to restore access promptly.

7. Intellectual Property

7.1. We and our licensors retain all rights, title, and interest in and to the Service, including all software (except open-source components governed by their own licenses), documentation, and branding. No rights are granted except as expressly set out in these Terms.

7.2. Feedback. If you provide feedback or suggestions, we may use them without restriction or obligation, provided we do not identify you as the source without consent.

8. Confidentiality

8.1. Each party may receive non-public information of the other party that is marked or reasonably understood to be confidential ("Confidential Information"). The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisors with a need to know who are bound by confidentiality obligations.

8.2. Confidentiality obligations survive for 5 years after termination, and indefinitely for trade secrets. Disclosure required by law or court order is permitted with, where lawful, prior notice to the other party.

9. Service Levels and Support

9.1. Target availability and support response times, if any, are set out in the applicable plan description or a separate Service Level Agreement ("SLA"). Unless an SLA expressly provides otherwise, the Service is provided on a reasonable-efforts basis.

9.2. Planned maintenance will, where practicable, be scheduled outside peak hours and announced in advance.

10. Warranties and Disclaimers

10.1. We warrant that we will provide the Service with reasonable skill and care.

10.2. AI Output Disclaimer. The Service orchestrates and augments LLM-based systems. LLM outputs are probabilistic and may be inaccurate, incomplete, or inappropriate. You are responsible for reviewing outputs before relying on them, particularly for legal, financial, medical, or other high-stakes decisions. We do not warrant the accuracy of any model output.

10.3. Except as expressly stated in these Terms, the Service is provided "as is" and "as available", and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. Nothing in these Terms limits mandatory rights of consumers where applicable.

11. Limitation of Liability

11.1. Nothing in these Terms excludes or limits liability for: (a) fraud or willful misconduct; (b) gross negligence to the extent it cannot be limited under Portuguese law; (c) death or personal injury caused by negligence; or (d) any other liability that cannot be excluded by law.

11.2. Subject to 11.1, neither party is liable for indirect or consequential damages, loss of profits, revenue, goodwill, or data (other than data restoration obligations under the DPA), even if advised of the possibility.

11.3. Subject to 11.1, each party's total aggregate liability arising out of or relating to these Terms in any 12-month period is limited to the fees paid or payable by the Customer for the Service in that 12-month period.

12. Indemnity

12.1. You will defend and indemnify us against third-party claims arising from Customer Content or your use of the Service in violation of these Terms or applicable law.

12.2. We will defend and indemnify you against third-party claims that the Service (excluding open-source components, Customer Content, and third-party services) infringes an EU intellectual property right, provided you promptly notify us and give us control of the defense. If the Service is found infringing, we may modify it, procure rights, or terminate the affected subscription with a pro-rata refund. This clause states your exclusive remedy for IP infringement by the Service.

13. Term, Suspension, and Termination

13.1. These Terms apply from account creation and continue while you use the Service.

13.2. Either party may terminate for material breach not cured within 30 days of written notice, or immediately if the other party becomes insolvent.

13.3. Upon termination or expiry: (a) your access ceases; (b) you may export Customer Content for 30 days after the effective date, after which we will delete it in accordance with the DPA and our retention schedule, except where retention is required by law; (c) accrued payment obligations survive.

13.4. Sections that by their nature should survive (including 4.1, 7, 8, 10–12, 13.3, 15) survive termination.

14. Changes to These Terms

14.1. We may amend these Terms. For material changes, we will give at least 30 days' notice by email or in-app notification. Continued use after the effective date constitutes acceptance. If you do not agree, you may cancel before the change takes effect and receive a pro-rata refund of any prepaid, unused fees for the remaining term.

15. General

15.1. Governing Law. These Terms are governed by the laws of Portugal, excluding conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

15.2. Jurisdiction. The courts of Lisbon, Portugal have exclusive jurisdiction, without prejudice to mandatory consumer jurisdiction rules where applicable.

15.3. Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, with notice to you.

15.4. Force Majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

15.5. Entire Agreement. These Terms, together with the Privacy Policy, the DPA, and any order or plan documentation, constitute the entire agreement and supersede prior discussions. In case of conflict: (1) the DPA prevails for personal data processing; (2) then any signed order form; (3) then these Terms.

15.6. Severability; Waiver. If any provision is held invalid, the remainder stays in effect. Failure to enforce a provision is not a waiver.

15.7. Notices. Legal notices to us must be sent to hello@kortexio.io. We may notify you via the email associated with your account or in-app.

Contact: hello@kortexio.io